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Terms And Conditions

Shippping Policy

All orders are shipped from France via registered mail within one week of purchase.

Orders placed by Sunday will be dispatched the following Wednesday.

VAT Number (TVA): FR95987468014

For international orders, customs duties, import taxes, and any local fees may apply depending on the destination country. These charges are the sole responsibility of the buyer.

Please ensure that the shipping address provided is complete and correct. If an order is returned due to an incorrect address, failed delivery, or refusal of delivery, the customer will be responsible for any additional shipping fees, taxes, or related costs required for reshipment.

Once the package has been handed over to the postal service and tracking information has been provided, I am not responsible for delays, lost parcels, or stolen mail caused by the carrier.

Delivery times may vary depending on the destination country, customs processing, and local postal services.

Return and Exchange Policy

I do not accept returns or exchanges, as each tool is individually inspected, finished, and carefully packaged before shipping.

However, customer satisfaction is very important to me. If there is any issue with your order, such as damage during shipping or an unexpected problem, please contact me within 3 days of delivery at:

📧 rdpotteryinfo@gmail.com

Please include your order number and clear photos if applicable.

I will do my best to find a fair and satisfactory solution.

Privacy Policy

Your privacy is important.

When you place an order, I may collect personal information such as your name, shipping address, email address, phone number (if provided), and payment-related details necessary to process and deliver your order.

This information is used only for:

  • processing and shipping your order

  • customer service and communication

  • legal accounting and tax obligations

Your personal information is never sold, shared, or used for marketing purposes without your consent, except where required by law or necessary for payment providers and shipping services.

Payment information is processed securely through trusted third-party payment providers and is never stored directly by me.

You may request access, correction, or deletion of your personal data by contacting:

📧 rdpotteryinfo@gmail.com

This website may use cookies for essential website functions, analytics, and improving user experience. By using this website, you agree to the use of necessary cookies.

A separate cookie banner may be displayed where required by law.

Contact

For any questions regarding your order, shipping, or policies, please contact:

📧 rdpotteryinfo@gmail.com

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